Q. What does the vac come equipped with?
A. Your vacuum will come with exactly what you see in any photos or descriptions. We also guarantee that it will work as described.
Q. What is your 48 hour shipping guarantee?
A. We know it is important that you get your vacuum cleaner as soon as possible. That is why we created the 48-hour shipping guarantee. Unlike most others who sell on the internet, we will ship your vacuum to you within 48 hours of receiving your money.
Q. How long will it take my vac to arrive?
A. It depends on where you are located. It is quicker in the U.S. than Europe, South America, Asia, etc. Our approximate shipping time is 6 - 9 business days. Quicker shipping is available. Just ask us.
Q. What is the best and easiest way to contact you?
A. Email. We check our email several times a day and will be able to get right back to you. Or you can call our toll free number at 1-866-FIX-VACS (349-8227) during regular business hours.
Q. What if I am unsure which vac is best for my particular situation?
A. With over 25 years of dealing with all types of vacuums we will be happy to answer any of your questions anytime by email. Or you can call us toll-free at 1-866-FIX-VACS (349-8227) during regular hours. In order to help you better please tell us a bit about your situation . If you have pets, carpet, stairs, allergies, hardwood, amount of floors etc.
Q. Should I buy bags, belts and parts for my vac that I have acquired before I found HILLYBILLY?
A. We have access to almost all bags, belts, supplies, shampooers and other vacuum accessories. It makes sense to buy from us because our prices are great.
Q. What if I am looking for a particular make and model of vacuum and it is not on your list?
A. Just drop us an email and ask us. In most cases, we have it in inventory and just have not listed it yet. Or we will try to get it from our suppliers for you if it is not in stock.
Q. Why should we buy a vacuum from you ?
A. There are a several reasons:
(1) The quality of our vacuums! When we purchase or trade in used vacuums we only purchase the vacuums that are in excellent shape. We just don't buy junk. If we ever do (which is not very often) then we wholesale them out to vacuum shops who then fix them up and sell them to the public;
(2) Our price! Most vacuum shops wonder why we can sell so inexpensively. We don't consider ourselves vacuum shops, we consider ourselves a "Vacuum Warehouse" and our prices reflect it. Our business philosophy is to sell high volume and low price;
(3) Our Service Department! Before every vacuum can be sold there is a rigorous 21-point inspection done on every vacuum. The vacuum is inspected and must pass our rigorous testing system.
Q. Can I come by your shop and look at some vacuums there?
A. Absolutely. A lot of internet customers even come by to pick up their vacuum so they can avoid the shipping charges. We are located at 340 Victoria Ave., Regina, SK. S4N 0P6 Canada. We are usually there from 9:00 a.m. to 5:00 p.m., Monday through Saturday.
Q. I saw the original vacuum box in the picture. Will it be shipped in its original box?
A. Most likely not. In most cases, in order to protect the integrity of your vacuum, we put it in a strength-tested box to protect the vacuum during shipping.
Q. When sending a money order, who should it be made out to?
A. All payment information, including name and address to send money, will be made out to HILLYBILLY VAC SHACK.
Q. Can you send me a tracking number when you ship the box?
A. Absolutely. When you send payment, make sure you include your email address and we will send you an email with your tracking number and your estimated time of arrival.
Q. How will I get the warranty information?
A. When you get your vacuum cleaner. You will find the warranty written on the receipt.
Q. What is your guarantee?
A. We guarantee that our products will work as described. If the product is described as working great, we guarantee that it will work great upon arrival. We stand behind our guarantee and want your experience to be as pleasant as possible.
Q. Do you accept trade-ins?
A. Yes we do. However, we usually cannot offer much for low-end vacuums like the ones sold in department stores. By the time you pay shipping, it is usually not worth it. However, just drop us an email and tell us what you have and what you are looking for and we will see what we can do.
Q. Do you sell commercial vacuums?
A. Yes we do. We have New and Refurbished.
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